Accessibility & Special Accommodations

Food Safety Academy is committed to providing accessible, inclusive food safety training for all students regardless of disability, language background, cultural background, or learning needs. FSA's online platform is designed to support a wide range of learners across Canada.

The FSA learning management system includes the following accessibility features:

• Screen reader compatible interface and navigation.
• Full keyboard navigation support throughout the platform.
• Adjustable text size and high contrast display mode.
• Contextual language support in French, Spanish, Punjabi, Tagalog, and Mandarin alongside official English content.
• Audio support for lesson content where available.
• Mobile and tablet compatible design.
• PDF workbook available for download for offline reference.

Students with documented disabilities or special needs may request examination accommodations including:

• Extended examination time (up to 50% additional time).
• Alternative identity verification arrangements where standard webcam verification presents a barrier.
• Technical assistance during the examination session.

Students requiring accommodations must contact FSA at least 5 business days before their intended examination date.

Contact:

• Email: support@foodsafetyacademy.ca
• Phone: (867) 687-8227

Requests must include:

• Student full name and account email.
• Description of accommodation needed.
• Supporting documentation if applicable (e.g., physician letter, assessment report).

FSA will respond within 3 business days and work with each student individually to provide reasonable and appropriate accommodations.

The standard Food Handler course is designed for 8+ hours of learning. The final examination uses a 70% passing score, equal to 35/50 correct answers. If students do not pass, they can retake the final examination free of charge as many times as they need within their 30-day course access period. Examination retakes are included in enrollment at no additional cost while access remains active. Accommodations (for example up to 30 minutes of extra exam time or screen-reader support) may be requested by emailing support@foodsafetyacademy.ca at least 5 business days before the planned exam date.

Certificates are valid for 5 years. Students have free certificate access from the student dashboard throughout the validity period and may contact support@foodsafetyacademy.ca if assistance is needed.

Students who feel their accommodation request was not adequately addressed may submit a written complaint to support@foodsafetyacademy.ca. FSA will acknowledge the complaint within 2 business days and provide a response within 5 business days.

Food Safety Academy | Whitehorse, Yukon | Version 1.0 | May 2026