Refund Policy

Food Safety Academy offers the following refund terms for individual course enrollments:

• Full refund: Available within 7 days of purchase if the student has not accessed any course content or started any module.
• No refund: Once the student has accessed course content, started any module, or attempted the final examination.
• No refund: After the examination has been attempted, regardless of outcome.

Refund requests must be submitted by email to support@foodsafetyacademy.ca and include:

• Student full name.
• Account email address.
• Order date and amount.
• Reason for refund request.

FSA will review and respond within 5 business days.

FSA may consider refund requests outside of the standard policy in the following circumstances:

• Documented medical emergency preventing course completion.
• Confirmed technical failure on FSA's platform preventing course access.
• Duplicate payment or billing error confirmed by FSA.

Exceptions are reviewed on a case-by-case basis and are at FSA's discretion.

For company or group seat purchases:

• Unused seats may be transferred to another employee within the same company at no cost.
• Seat transfers must be requested by the company manager through the business dashboard or by contacting support@foodsafetyacademy.ca.
• Refunds for bulk seat purchases are evaluated on a case-by-case basis.

• There are no additional fees for certificate issuance or download.
• There are no additional fees for examination retakes within the maximum 3-attempt limit.
• Re-enrollment at the full course price is required after 3 failed examination attempts.

The course is designed for 6+ hours of learning. The final examination uses a 70% passing score, equal to 35/50 correct answers. Students have a maximum of 3 attempts, with a 24-hour wait between attempts. Certificates are valid for 5 years, and students have free certificate access from the student dashboard during the validity period.

Food Safety Academy | Whitehorse, Yukon | Version 1.0 | May 2026