Course information
Food Handler Certification Course — information you should review before paying or enrolling.
Before you enroll
Required course information. You must be at least 14 years old to enroll.
- Who can enroll
- Learners who are at least 14 years old may enroll. At registration you confirm this with the checkbox “I confirm I am at least 14 years old.” We do not collect date of birth or guardian information. If you are under 18, a parent, guardian or employer should purchase the course on your behalf.
- Language & literacy
- English is the official assessment language. Lesson support translations may be available (French, Spanish, Chinese, Punjabi, Tagalog). Secondary/post-secondary reading level; plain language throughout.
- Course cost
Individual: $24.95 CAD
Group pricing by number of seats Seats Price / person (CAD) 2–5 $21.95 6–15 $18.95 16–50 $15.95 51+ Quote — email admin@foodsafetyacademy.ca - Exam cost
- The final exam, identity verification and your certificate are included in the course price. There are no additional fees.
- Payment methods
- Individuals pay by credit or debit card (processed securely by Stripe). Businesses buying seats for their staff can also pay by invoice or Interac e-Transfer — contact us.
- Company seats
- Company seats can be assigned any time within 12 months of purchase. Each employee has 30 days to complete the course from the day they activate their seat.
- Refund policy
- Full refund within 7 days of purchase if you have not accessed any course content or started any module. No refund once you have accessed content, started a module, or attempted the final exam. See the Refund Policy for how to request a refund and limited exceptions.
- Format
- 100% online, self-paced at app.foodsafetyacademy.ca
- Contact
- support@foodsafetyacademy.ca · (867) 687-8227
- Duration & estimated time
- 8+ hours of learning recommended · 30-day access from activation (payment confirmed)
- Languages
- English (exam). Lesson translations: French, Spanish, Chinese, Punjabi, Tagalog
- Modules & lessons
- 11 modules · 70 lessons · interactive activities and knowledge checks
- Required activities
- To be eligible for the final exam you must: complete every lesson and module review in order, spend at least 8 hours of active study in the course, and verify your identity with photo ID and a selfie. You then write the proctored final exam.
- Technical assistance
- On-screen help in the LMS, plus email support at support@foodsafetyacademy.ca. See also Support.
- Food safety expert access
- Questions about course content are answered by our lead instructor, Dr. Belissa Cochachin Carrera (PhD, Food Engineering), within 2 business days, using the 'Ask an Instructor' button in any module or by email at instructor@foodsafetyacademy.ca.
- Passing score & if you do not pass
- 70% to pass (35/50 correct). If you do not pass, you can retake the exam free of charge as many times as you need within your 30-day access period. Each attempt draws a new set of 50 questions.
- Results timing
- Your score is shown immediately after you submit the exam.
- Certificate timing
- Every exam that achieves a passing score receives human identity review before any certificate is issued. Review is normally completed within 2 business days; you will receive an email when your certificate is ready (or if a retake or rejection applies). Your score is still shown immediately after you submit — see Results timing above.
- Certificate expiry
- 5 years from the date of issue.
- Confidentiality of results to third parties
- Your exam results are confidential and visible only to you. If your employer purchased your seat, your employer can see whether you completed the course, whether you passed, and your certificate — you are told this before you start. We do not share your results with anyone else without your written consent, except when required by law or requested by a public health authority. Anyone can verify a certificate by its number; verification shows only the certificate number, holder name, issue date and expiry date — never your score.
- Exam retake options
- If you do not pass, you can retake the exam free of charge as many times as you need within your 30-day access period. Each attempt draws a new set of 50 questions.
- Challenge exam
- A challenge exam (writing the exam without taking the course) is not offered.
- Accommodations
- If you need an accommodation (for example extra exam time of up to 30 minutes or screen-reader support), email support@foodsafetyacademy.ca at least 5 business days before you plan to write the exam. Requests are reviewed individually. Accessibility policy
Technical requirements
Published requirements for online delivery and the certification exam.
- Browser
- Current Chrome, Edge, Firefox, or Safari (latest two major versions recommended).
- Operating system
- Windows, macOS, or ChromeOS for the certification exam when desktop-only is required. Mobile/tablet may be used for lessons.
- Camera & screen
- Webcam required for a government ID photo, a separate selfie, a pre-exam room scan (still photos), and still webcam photos about every 30 seconds during the exam. You must share your entire screen so the platform can take still screen captures about every 30 seconds. There is no continuous video recording and no audio recording.
- Connection
- Stable broadband recommended (5+ Mbps). Interruptions may require restarting an exam session.
- Exam desktop requirement
- Certification exam must be taken on a desktop or laptop browser (not phone/tablet).
- Exam length
- 50 multiple-choice questions · 60 minutes · closed book